Privacy Policy

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe. By using this website and ordering goods from Ergo Group Ltd websites you are deemed to have understood and accepted these terms.

Registered office Edwards Veeder, Alex House, 260 - 268 Chapel Street, Salford, M3 5JZ. Limited company number 3169676 (England & Wales).

What is the Ergo Group Ltd? 

Ergo group is made up of a number of different brands.

• Hydrolife Hot tubs
• Rainbow Play Systems
• Springfree Trampolines
• Garden Life

For simplicity throughout this notice, ‘we’ and ‘us’ means Ergo Group and its brands.

Explaining the legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent - In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive email newsletters.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations - In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

Legitimate interest - In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers.

When do we collect your personal data?

Personal data will consist of: Name, Billing/delivery address, Email and Telephone number. 

• When you visit any of our websites, and use your account to buy products and services
• When you make an online purchase.
• When you create an online account with us. (Springfree Only)
• When you purchase a product or service at one of our Show Sites, Trade Shows or by Phone.
• When you engage with us on social media. 
• When you download one of our online brochures. 
• When you contact us by any means with sales queries.
• When you enter prize draws or competitions.

Sensitive Personal Data 

There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.

Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.

If you believe we have not complied with your rights, you can complain to the Information Commissioner by visiting their website https://ico.org.uk/. 

How and why do we use your personal data?

We want to give you the best possible customer experience. One way to achieve that is to get the best picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of customer service.

Here’s how we’ll use your personal data and why:

To process any orders that you make by using our websites, over the phone or at one of our show sites. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

For example, your details may need to be passed to a third party to supply or deliver the product that you ordered and we may keep your details for an indefinite period afterwards in order to fulfil any contractual obligations such as refunds and warranty claims.

Sometimes, we’ll need to share your details with a third party who is providing a service (such as delivery couriers). We do so to maintain our order contract with you. Without sharing your personal data, we’d be unable to fulfil your request.

How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

How long will we keep your personal data?

All data relating to your order (your name, delivery address, email, phone number, order details) is kept indefinitely. You have the right to completely remove all of your details from our data, however please consider if you think you'll need any spare parts or need to process a warranty claim in the future. We use past order history to help select the correct parts for you. To request that your account and all data is completely removed, please email info@ergogroupltd.com

All data relating to your sales enquiry within our business (your name, address, phone number, email) is kept for a period of 5 years. If you have not entered into a contract with us within this time period your details will be deleted.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties. 

For example, delivery couriers.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy: 

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.

Examples of the kind of third parties we work with are:

Email marketing platforms (eg Mailchimp) we upload email addresses for customers who have opted in as they would like to hear about promotions and offers by email (in which case we provide them with only the information they need to perform this function).

IT companies who support our website and other business systems used by us to meet our legal obligations in keeping company records.

Operational companies such as delivery couriers.

Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.

Finance Companies (Novuna and Barclays Partner Finance) In these instances, we provide them with only the information they need to perform their function.

What are your rights over your personal data?

You have the right to request:

• Access to the personal data we hold about you, free of charge
• The correction of your personal data when incorrect, out of date or incomplete.
• That we stop using your personal data for email marketing

To ask for your information please contact The Data Protection Officer, Ergo Group Ltd, Longacres, London Road, Bagshot, Surrey, GU19 5JB or email info@ergogroupltd.com. To ask for your information to be amended please email our customer services team at info@ergogroupltd.com.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. 

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

How can you stop the use of your personal data for direct marketing?

There are two ways you can stop direct marketing communications from us:

Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.

Write to Ergo Group Ltd, Longacres, London Road, Bagshot, Surrey, GU19 5JB

Using our Finance Providers

When you then apply for finance from our provider, your data will be collected and used by them under the terms of their own separate privacy policy.

Here is the privacy policy: (link will open in a new window; please note we can't be responsible for the content of external websites)

https://www.novunapersonalfinance.co.uk/privacy-policy/

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

This notice was last updated on 15/02/2022