Frequently Asked Questions

CAN I SINK MY SPRINGFREE TRAMPOLINE IN TO THE GROUND?

Whilst sinking your Springfree Trampoline in the ground will not improve the safety of the trampoline it might be desirable for aesthetic reasons. It is ok to do this with a Springfree Trampoline but they should not be sunk more than 30cm otherwise you could introduce the ground as a possible impact area. Care should be taken when digging the hole to ensure that there is adequate drainage.

WHERE CAN I TRY OUT YOUR TRAMPOLINES?

Rainbow Play have three display sites around the UK. Please refer to our Showrooms page to find out where we are or give us a call on 01276 477461.

WHAT HAPPENS IF I MOVE HOUSE?

All our products are designed to be taken with you, so moving house should not be a problem. If you don’t have the time to dismantle or assemble yourself then give our customer service team a call on 08444 938080 and we can give you a price to carry out the move for you.

HOW CAN I RETURN YOUR PRODUCT?

If our products have not met with your quality expectations please call our customer services team on 08444 938080 and they will guide you through the return options.

WHAT IF THE PRODUCT ARRIVES WITH MISSING, DAMAGED OR DEFECTIVE PARTS?

We work really hard to make sure that all our products arrive in perfect condition but if there are any issues at all please give our customer service team a call on 08444 938080 and we will do our very best to help you with your issue. Please note that we are not responsible for any installation costs incurred as a result of missing, damaged or defective parts if you engage a third party to assemble and install your product.

WHERE AND WHEN WILL YOU SHIP MY ORDER?

Delivery charges are included in the retail price of the trampolines adn this covers delivery to mainland UK with the exception of the following postcodes IV (Invernessshire), KW 1-14, PA34,37,38,39, PH19-26,30-40,41,49 & 50. It also excludes the Scottish and Channel Islands and the Isle of Man. To order a trampoline from one of the excluded regions or for delivery to Europe please call our customer service team on 01276 477461 and they will be happy to help. We will ship your product within 3 days of receipt of your order and all products are shipped in 1 - 3 boxes. Please allow 2 - 5 business days for delivery and products are usually delivered to your home via TNT although we do sometimes use local delivery companies.

DO YOU OFFER AN INSTALLATION SERVICE?

We are happy to install all our products across the UK. Just call our customer service team on 08444 938080 for more information and pricing.

CAN I CANCEL MY ORDER?

For Trampolines, if you change your mind for any reason after placing your Springfree™ Trampoline order, you can cancel the order if it has not been shipped. Once an order has been placed, it can only be cancelled by phone, as emails are not recognized as a cancellation notice. In our commitment to customer service, please be assured that if your order has been shipped, you may return any unwanted items after you receive them in accordance with the Rainbow Play Return Policy.

For Climbing frames please see our detailed terms of sale.

ONLINE SECURITY

You can order securely and with confidence from Rainbow Play. Our privacy policy outlines our full privacy protection commitment. We confirm we do not store any credit card information, and confirm we look after your personal details with care. No details are provided to third party providers, outside of shipping information required to deliver your order.

IS THE WOOD YOU USE IN YOUR CLIMBING FRAMES SUSTAINABLY HARVESTED?

At Rainbow we are proud to be green. Owning a Rainbow means making the environmentally responsible choice. For every one tree harvested to make a Rainbow five new trees are planted.

WHAT DO YOU RECOMMEND FOR SMALL GARDENS

Whilst many of our products are large and have large footprints that does not mean we can't be considered for small garden spaces. Our trampolines for example offer a bigger jumping area for the size of trampoline than a spring based alternative allowing you to choose a trampoline for your kids to grow in to and not out of. A 10’ Springfree trampoline has the same sized jumping area as a 12’ spring based equivalent but a diameter that is 2’ smaller.

If you are looking for play equipment then most of our climbing frames are modular allowing you leave off or replace the bulkier items on the system. If you just don’t have space for a climbing frame then a playhouse is a great option. They have the smallest footprint of all outdoor play equipment and provide years of fun for your little ones.

The one thing we do have at Rainbow is years and years of expertise in helping families choose the right play equipment for their children, their garden and their budget.